Return Policy for DropXpress
At DropXpress, we strive to provide excellent service and top-quality products. However, we understand that there are times when returns or exchanges are necessary. Please review our return policy below:
1. Return Window You have 30 days from the date of delivery to return your product. After 30 days, we can no longer offer you a refund or exchange.
2. Eligibility for Returns To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Not marked as “final sale” or “non-returnable” on the product page.
3. Non-returnable Items Some products may not be eligible for returns due to hygiene or safety reasons, such as:
- Personalized or customized items.
- Health and personal care products.
4. Return Process To start your return, please contact us at [support@dropxpress.com]. Include your order number and the reason for your return. We will provide you with instructions on how to return the item.
5. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Refunds Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [support@dropxpress.com] with a photo of the damaged product. We will send you a replacement or issue a refund, depending on your preference.
8. Exchanges We currently do not offer direct exchanges. If you need a different size or product, please return your original order and place a new one.
9. Restocking Fee In some cases, a restocking fee of 15% may apply, particularly for large or bulky items.
10. Changes to the Return Policy DropXpress reserves the right to update this return policy at any time. Any changes will be posted on this page.